Frequently Asked Questions
Everything you need to know about shopping with Haiyiplants
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 5-7 business days, while international shipping can take 10-15 business days depending on your location.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate an exchange or refund.
Which payment methods do you accept?
Haiyiplants accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials ethically sourced?
Yes, we are committed to sustainable fashion. We work closely with our manufacturers to ensure high-quality materials are sourced ethically and produced under fair labor conditions.